Upon telling the situation to the casino staff I was talked down to, told it was my fault and total avoidance of accountability by the casino. I proceeded to stand in a compliant line with 15 other people saying the same story. By the time I got to the casino I was an hour and half late and blinded out of the tournament. I returned to the shuttle stop to pick up the next shuttle and it was then 20 minutes late. I frantically tried to get other transportation but was unable to being in the south side of Chicago. Upon calling the shuttle service they told me I would have to wait for the next shuttle. The shuttle driver missed the stop and left ten of us standing bewildered. That day I showed up at the shuttle stop 20 minutes early to catch the shuttle to be on time for day 2 of the WSOP poker tournament event. The Horseshoe Hammond Casino operates shuttles at various locations in the Greater Chicago Area which others and I frequently depend on. I was lucky enough to make it to the second day of poker play and had to be at the Casino at 2pm on. Two weeks ago I decided to play in the World Series of Poker Event at the Hammond Horseshoe Casino. At times the staff is very pushy/rude but the casino as a whole makes up for it. Up until two weeks ago playing at the casino has been pretty decent. I moved to Chicago about two years ago and have been playing at the Horseshoe Hammond Casino about 1-2 times a month since then.
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